Privacy Policy

Citizens, Inc. and Its Subsidiaries
Your privacy is important to us. We value you as a customer and take your privacy seriously.

CITIZENS, INC., Consumer Privacy Notice

Updated: June 2023

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security Number, employment information, income, and demographic data
  • Account transactions and transaction history
  • Credit history and payment history
  • Medical information and insurance claim history

All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reason Citizens chooses to share; and whether you can limit this sharing.

QUESTIONS? Call 1-800-880-5044 (toll free)

Citizens, Inc. and its subsidiaries. A partial list of the Citizens affiliates is located at the end.


How does Citizens protect my personal information?
To protect your personal information from unauthorized access and use, we use security measures that comply with applicable law. These measures include computer safeguards, secured files, and limiting access to personal information to those with appropriate authority and for intended business purposes only.

How does Citizens collect my personal information?

We collect your personal information, for example, when you

  • Apply for insurance or pay insurance premiums
  • File an insurance claim or provide account information
  • Give us your contact information
  • We also collect your personal information from other companies, such as healthcare providers and credit reporting agencies.

Why can’t I limit all sharing?

Federal law gives you the right to limit only

  • Sharing for affiliates’ everyday purposes – information about your credit worthiness
  • Affiliates from using your information to market to you
  • Sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing.



Companies related by common ownership or control. They can be financial and nonfinancial companies.

  • Our affiliates include Citizens, Inc. and its subsidiaries, including financial companies such as CICA LIFE Insurance Company of America, CICA Life, Security Plan Life Insurance Company, and Magnolia Guaranty Life Insurance Company; and nonfinancial companies such as Computing Technology, Inc.


Companies not related by common ownership or control. They can be financial and nonfinancial companies.

  • Citizens does not share with nonaffiliates so they can market to you.

Joint marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

Other Important Information

Please see below for more information regarding your rights under state law (as applicable).


We may collect personal information about you from persons other than you. In addition to information you provide us on applications or in connection with insurance coverage we issue to you, we may collect personal information about you from insurance support organizations (ISO) and consumer or other reporting agencies. Information obtained from a report prepared by an ISO may be retained by the ISO and disclosed to other persons. We may also disclose personal information about you to an insurance regulatory authority, or law enforcement, or other governmental authority to the extent permitted or required by law.

You have the right to request a copy of the personal information that we have about you. If we receive such a request, we will provide you a copy of your requested personal information as soon as reasonably practicable, as long as the information is reasonably locatable and retrievable. We may charge a fee to cover the costs incurred to provide you with copies of requested personal information not exceeding that which is permitted by federal, state laws and/or national laws.

You have the right to correct, amend or delete personal information we may have recorded about you. We will respond to your written request to correct, amend or delete personal information about you, within our possession, within 30 business days from the date your request is received.

If you wish to exercise your rights as provided in this notice, please write us at: Citizens, Inc., Attn: Compliance Department; CICA Life Ltd. Privacy Officer, P. O. Box 149151, Austin, Texas 78714-9151. Please provide your full name, address and policy number.


Nevada law requires us to advise you that you have the option to be placed on our internal “do not call” list if you do not want to receive sales calls from Citizens. You may make this request in the following convenient ways:

  • Call 1-800-880-5044 (toll free) and speak with a customer service representative
  • Write us at: Citizens, Inc., Attn: Compliance Department; CICA Life Ltd. Privacy Officer, P. O. Box 149151, Austin, Texas 78714-9151

Please be sure to provide us with your name, address and all telephone numbers you wish to include on our list.

If you have questions about this notice, you may contact us at the address listed above or you may also contact the Nevada Attorney General’s office at:

Office of the Nevada Attorney General, Bureau of Consumer Protection

555 E. Washington Avenue, Suite 3900, Las Vegas, NV 89101

Phone: (702) 486-3132

Email: [email protected]

Please note that Citizens’ “do not call” list is limited only to telephone solicitation calls. We may still contact you about your Citizens policy, billing issues, claims and other matters that relate to the administration of your coverage with us.

Our online privacy policy and consumer privacy notices apply to Citizens, Inc. and its subsidiaries listed below. This list is subject to change at any time.

CICA LIFE Insurance Company of America
CICA Life 
Security Plan Life Insurance Company
Magnolia Guaranty Life Insurance Company
Computing Technology, Inc.

These companies comprise subsidiary companies that are directly or indirectly owned by Citizens, Inc.