Medical + Dental




At Citizens we selflessly serve others by providing peace of mind and financial security for individuals and families across the world.

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we are committed to creating a culture where employees are engaged, motivated and inspired.

We provide opportunities for employees to grow themselves, their careers and in turn, our business. Come join some of the most talented people from all over the world to revolutionize the insurance industry.

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At Citizens, our employees and customers are at the heart of everything we do. Our success as a company begins with our team of employees and departments to service our customers. That’s why we strive to create an environment where employees are equipped and challenged to reach their full potential.

Do you have what it takes?

Corporate Services Overview

The Corporate Services Department is responsible for the following:

The mailroom team manages all inbound and outbound mail for corporate, Home Services and International Life Segments. Including shipping, receiving, sorting, opening, scanning and distributing mail. The team manages the policy admin builds, claims for damaged and/or lost packages, tracking packages, dry blood kits for international applications, and large international mailouts to ICs.

The imaging team manages daily scanning, prep and transfer to the policy admin system, quality control and document storage management for all departments. Including a 5-month backlog transferred by Operations which entails organizing PDFs and transferring to the policy admin system. Dry blood kits for international applications for the International Life Segments.

Our office services team manages event planning logistics, invoices, coding, supplies orders, vendor relations, inventory, fulfillment, document storage management, and the Form control file.


Claims administration is one of the essential functions of a life insurance company. In the Claims Department, our team is involved in fulfilling the promises the insurer made in its contracts with the policy owners. A person who buys insurance is buying the insurer’s obligation to pay a specified amount if certain conditions occur.

Financial Reporting Overview

Financial Reporting prepares and distributes information to regulators, investors and management that provides insights into our business. We research and implement new accounting guidance and help other departments process transactions appropriately while constantly interacting with both internal and external audit.

Our quote is: “Surround yourself with assets not liabilities.”

New Business / Underwriting Overview

Our teams are responsible for receiving and processing all life insurance and annuity applications submitted to the company, both International and Domestic. We assess the risk profile of every applicant from both a medical and financial perspective. Ultimately evaluating the degree of risk, an applicant presents to the company and deciding if that risk is acceptable based upon our risk tolerance.

Marketing Overview

Citizens Marketing Department is a cross-functional team made up of individuals from different professional and cultural backgrounds. We are the marketing, sales and communications hub for Citizens Inc. and its subsidiaries which include: CICA Life, Security Plan, Magnolia Guaranty Life and CICA Life of America. We serve a diverse set of markets and make our primary focus our policyholders and the enduring value our products and services offer.

“Marketing is simply knowing your customer and meeting their needs. At Citizens our diversity of thought and cultures is a driving force behind creating enduring value anywhere in the world.”

Bob Mauldin, CMO

Policyholder Services Overview

Who do we serve?

We serve agents, independent consultants, policyholders, international shareholders, and coworkers.

What do we do?

We manage and provide service around the world to policy holders during the whole life of the policy. Starting once the policy is issued and ending when the life of a policy ends.

Legal Overview

The Legal department is responsible for providing direction on legal and regulatory issues and works to minimize legal risks to the company. The Legal department handles litigation matters and advises on the development of company strategies. The Legal department is responsible for SEC reporting, corporate governance, adhering to federal securities laws, integration of disclosure requirements and compliance with regulatory aspects of the Company’s operations (including filings with state insurance regulators). The Legal department reviews all contracts, agreements and leases.

Actuary Overview

Actuaries are trained in analyzing and estimating the costs and benefits associated with risk and uncertainty. They ensure that the appropriate actuarial pricing and reserving systems are employed to measure and monitor the actuarial risks and regulatory compliance requirements of the company in order to meet the company’s long-term financial objectives.

“The work of science is to substitute facts for appearances, and demonstrations for impressions.” – John Ruskin

IT Overview

IT are the people who test, build, install, repair, or maintain the hardware and software associated with complex operations at Citizens. We provide technical solutions to the Citizens Teams problems.



We take a complete approach to our employees’ wellbeing. Our benefits package includes medical, which provides a PPO plan or HSA plan with an HSA account and the opportunity to elect for FSA. We provide dental, vision, short-term and long-term disability, AD&D, group term life insurance, and a matching 401k. Our benefits plan allows for Virtual Visits and the ability to use the Employee Assistance Program. Our benefits package includes Paid Time Off (PTO) and ten paid holidays every year.

Our Citizens’ Service Committee

Believes in the following:

Our goal is to inspire our employees to be Agents of Change by contributing to the support of human dignity and community. We believe wholeheartedly that our movement puts the Citizens

Core Values into action:

  • We are enabled to Serve others Selflessly.
  • We are assisting nonprofit organizations to Persevere.
  • We are making the Commitment to work towards the improvement of our communities.
  • We are showing through action that Citizens Inc. and its employees are Leaders within the community.
  • Through service, we will bring Excellence to our society.
  • We will hold ourselves Accountable while working on our projects, tasks, and goals.

Community Involvement

We believe in giving back to our community. We are involved in service events throughout the year including walks, runs, creek and road cleanups, supply and donation projects, and our Annual Capital Area Food Bank service project. We host several wellness events with expense reimbursements.


We take a complete approach to your wellness, physical and financial well being. Our comprehensive benefits package includes medical, dental and a matching 401(k). We also host a number of wellness events with expense reimbursements.



Offering a combination of learning opportunities we invest in our most important asset, our people. At Citizens we promote the next generation of leaders through industry learning and our Leadership Development Program.

Work Life


Citizens offers all employees a generous PTO plan to promote a healthy balance between work and play.


As an employee of Citizens, we promise you the opportunity to make a meaningful difference in the lives of our clients, communities, and one another. We believe in camaraderie, rewarding work, community involvement and a focus on your well-being.


We are a collegial, talented team that strives for exceptional results while celebrating our accomplishments.

Rewarding work

We thrive upon challenging assignments that ensure a positive impact on our customers.

Community InvolvemenT

We contribute our time and talents to make a meaningful impact in our global communities.

Well Being

We are committed to our employees’ health and financial wellness as well as their personal and professional development.


Join our team!

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